Refund Policy
Last updated January 30, 2023
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@dnpca.store
If your return is accepted, we’ll send you a return shipping label via e-mail, as well as instructions on how and where to send your package. You will be able to Download/print. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@dnpca.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Who is responsible for the cost of the return shipping?
If you receive an incorrect item, an item you did not order, or if there is some problem or fault with the item, we will cover the cost of return postage. If the item is no longer required by you, you don’t like it, or you have any other problem that is not related to our service or the product, then you will need to pay for postage and return charges.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dnpca.store
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Get in touch using our contact form or any of the below. If we are out on the water. We’ll get back to you within 24 hours!
Contact Hours: 9am To 5pm EST
Phone: 774-238-8946
Email: support@dnpca.store